Documentation
Troubleshooting
Fixes for common setup, activation, import, and plugin issues.
A Link Is Not Redirecting to the Target URL
Work through the most common causes when a link exists but does not redirect as expected.
A Link Redirects to the Deactivated Page
Find out why a link may be treated as inactive, scheduled, expired, or unavailable.
A Scheduled Link Is Not Active Yet
Check the start date, timezone, and link status when a scheduled link has not become active.
An Expired Link Is No Longer Working
Understand why expired links stop redirecting and how to update or remove expiry settings.
Click Counts Are Not Updating
Check tracking settings, redirects, caching, and test clicks when stats do not appear to change.
Export Downloads a Blank Page or Browser Error
Troubleshoot failed exports, blank browser pages, and invalid response errors during download.
Import Fails with Invalid JSON
Resolve invalid JSON import errors caused by wrong files, broken exports, or server error pages.
Licence Is Active But Pro Features Are Not Showing
Check plugin activation, licence status, and site authorization when Pro tools are missing.
My Short Link Shows "URL Not Found"
Check the common reasons a short link shows a not found error and how to refresh the setup.
Slug Is Not Available
Learn why a slug may be unavailable and how to choose a valid unique slug.
Stats Charts Are Empty or Missing Data
Troubleshoot empty stats charts and confirm whether click data exists for the selected link.
Target URL Is Marked Invalid
Fix common target URL validation problems before saving or updating a link.
WordPress Shows a Critical Error After Updating
Use safe troubleshooting steps when WordPress reports a critical error after a plugin update.
YOURLS Exporter Plugin Does Not Download a File
Fix common YOURLS exporter download issues, including expired links and JSON showing in the browser.
YOURLS Shows "This page isn’t working" on Activating the GoshLinks Plugin
A work around for this YOURLS bug