Documentation

Click Counts Are Not Updating

Check tracking settings, redirects, caching, and test clicks when stats do not appear to change.

Click Counts Are Not Updating

If click counts are not changing, check the tracking settings and make sure the short link is actually being visited.

Check Click Tracking

  1. Go to GoshLinks > Settings > Setup.
  2. Make sure Track total click counts is enabled.
  3. Save settings if you make a change.

Check Detailed Tracking for Stats

If the total count updates but detailed stats are missing, make sure Track detailed click log for stats is also enabled.

Test the Public Short URL

Clicks are counted when the short URL is visited and GoshLinks handles the redirect.

Copy the Short URL from the All Links page and open it in a browser tab.

Check Link Status

If the link is inactive, scheduled, expired, or blocked by licence state, it may not reach the normal Target URL flow.

Check Whether Tracking Was Previously Disabled

If click tracking was disabled for a period of time, visits during that period were not recorded.

Check Caching or Redirect Layers

Server caching, CDN redirects, or security tools can sometimes handle a request before WordPress sees it. If that happens, GoshLinks cannot record the click.

Quick Checklist

  • Total click tracking is enabled.
  • The public short URL is being visited.
  • The GoshLinks plugin is active.
  • The request is reaching WordPress.
  • The link is not being bypassed by another redirect or cache rule.