If you need help with billing, invoices, subscriptions, or account access, contact GoshLinks support with enough information to identify the account.
Include This Information
- The account email address.
- The licence key, if available.
- The website URL using the licence.
- The plan name, if known.
- The approximate purchase or renewal date.
- Any order number, invoice number, or receipt information.
- A clear description of what you need help with.
Do Not Send Sensitive Payment Details
Do not send full card numbers, passwords, or private payment information in a support message.
Common Support Requests
- Cannot access the account.
- Need a copy of an invoice.
- Licence key is missing.
- Licence site limit needs help.
- Subscription renewal failed.
- Need to move a licence to another website.
- Need to update account ownership or billing contact details.
For Plugin Problems
If the issue is inside WordPress, also include:
- GoshLinks core plugin version.
- GoshLinks Pro version, if installed.
- WordPress version.
- PHP version.
- The exact error message, if any.
Tip
Screenshots can be helpful, but hide licence keys, personal details, and billing information before sending them.